Payment- Frequently Asked Questions

Can I place a Cash on Delivery (COD) order on Sanskriti Cuttack?

We appreciate your interest in shopping with Sanskriti Cuttack and your inquiry regarding Cash on Delivery (COD) orders. We’re committed to providing you with a seamless and secure shopping experience, and we’re here to address your question.

COD Orders Not Available: At this time, we do not offer the option to place Cash on Delivery (COD) orders on Sanskriti Cuttack. We believe in promoting secure and streamlined payment methods to ensure a reliable and efficient transaction process.

Secure Payment Options: We provide a range of online payment methods to accommodate your preferences. You can choose from various secure options, including credit/debit cards, net banking, and digital wallets, ensuring that your payment is processed in a safe and protected environment.

Smooth Shopping Experience: Our user-friendly website and secure payment gateway are designed to make your shopping experience as smooth as possible. By offering a variety of payment options, we aim to cater to your convenience and ensure a hassle-free checkout process.

Can I pay through Cards or Netbanking?

Yes. You can.

Customers in India can pay through their Visa/ Mastercard Debit and Credit cards or use Netbanking.

Overseas Customers can also pay through their Visa/ Mastercard Credit Cards.

Please note that all checkouts take place in Indian Rupee. If your are ordering from outside India & your card is in another currency, it will automatically convert the rupee amount into your currency at prevailing exchange rates.

Sometimes you may need to try more than once for the payment to go through. Please be assured that you will be charged only once. If, in an unlikely scenario, the payment is debited twice, it will be automatically credited back to your account. You can speak to your bank for assistance on this. You can also write to us at

I have tried several times trying to pay for my order with my credit card but the payment is not going through. What could be the reason?

This is a common issue with online payments, especially with international payments. We understand this can be very frustrating.

If you have an Indian card, the payment usually does go through in a couple of attempts, if it fails in the first attempt. Sometimes, the transactions are declined because of payment authentication failure. So please ensure that you are providing the right credentials in terms of OTPs or passwords.

The incidence of payment failure is more common in international payments. If your card is issued outside India and if after multiple attempts, you payment still does not go through, we recommend trying with an alternative card. If that is not an option, we recommend selecting the PayPal Account Transfer from the payment methods. In this mode, your order is placed without an upfront payment. Once you place your order, we will send you a PayPal Invoice in USD, at the prevailing exchange rate net of currency conversion costs, at your email id within the next 24 hours. Once you receive the same, you can pay it with any of your credit cards or your PayPal account, if you have one. Because the invoice will be in USD, paying it with your international card will be easier and the transaction will go through. Once you pay the PayPal invoice, we shall process your order within the next 48 hours. You will receive dispatch details through email and SMS.

Do you accept PayPal payments?

At this time, we regret to inform you that we do not accept PayPal payments as a direct payment method for orders. However, we do offer an alternative payment solution that is equally secure and efficient.

International Debit and Credit Cards: We understand the importance of catering to our international customers. Our payment gateway is designed to accept all major international debit and credit cards, ensuring that you have a seamless transaction experience.

Secure Payment Gateway: Our payment gateway employs industry-standard security measures to protect your sensitive financial information. You can be confident that your transactions are safe and your data is handled with the utmost care.

How to Make a Payment: When you’re ready to complete your order, simply proceed to the checkout page. During the payment step, you’ll have the option to select your preferred payment method and provide the necessary card details for a smooth transaction.

Can I pay in my home currency, or any other currency than the Indian Rupee?

You can browse the website in some of the leading currencies of the world. Just select the currency from the currency selector at the top bar on desktops, and at the bottom of the menu button on mobiles. Please note, however, that the checkout only happens in Indian Rupee. But, you do not need to worry about this. Your international credit card is capable of processing payments in multiple currencies at the prevailing exchange rates.

Alternatively, to pay in USD, you can use the PayPal Account Transfer payment option. Read the previous faq to know more about this option.

I was taken to some other website for the payment. Is it safe?

Once you Select Cards and Net banking on the payment page during checkout and proceed to the next step, you will be taken to our payment gateway partner site, Razor pay to complete the payment. It is completely safe and all payments are processed over a secure server.

Shipping- Frequently Asked Questions

If I place an order, how many days will it take to deliver the product? And is Shipping free?

As all our products are inhouse, we are very prompt with shipping. In most cases we ship the orders within two business days. If you have opted for tassels on sarees, please allow 3-4 business days for shipping.

Once shipped, it usually takes 4-6 business days to most countries and most cities in India.

We only use express shipping. However, we do not offer guaranteed delivery time.

If you have provided your email during checkout, we will also be sending you a shipping confirmation email with the tracking link so that you can track your shipment and also co-ordinate delivery with our logistics partners.

Free Shipping is available in India on purchase of 5000 or More.

Do you offer International Shipping?

Yes, we do.

International shipping is available to most countries worldwide. Currently, we use DHL and EMS (Indian Postal Service) for international shipments which is super-fast and reliable. Once shipped, it usually take 4-8 business days to deliver to most countries.

We will also be sending you a tracking link so that you can track your shipment and also co-ordinate delivery with our logistics partners.

What are the shipping charges?

Thank you for considering Sanskriti Cuttack for your fashion and lifestyle needs. We understand that transparent and clear shipping information is essential for our valued customers, and we’re here to provide you with the details you need.

Within India Shipping Charges: For orders within India, we charge a flat shipping fee of 185 INR for orders under 5000 INR. This fee helps cover the costs associated with packaging, handling, and delivering your order to your doorstep.

International Shipping Charges: For our international customers, we offer a convenient and reliable shipping option. The shipping charge for international orders is 2500 INR. This fee accounts for the additional logistics and handling required for international shipments.

Shipping Partner: We have partnered with Indian Speed Post, a reputable and trusted courier service, to ensure the safe and timely delivery of your orders. Indian Speed Post offers a reliable network that extends both within India and to various international destinations.

Tracking and Updates: Once your order is confirmed and dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive timely updates on its status.

Delivery Timeframe: The delivery timeframe for both domestic and international orders may vary based on the destination and other factors. However, we always strive to ensure that your order reaches you in a prompt and efficient manner.

Product Related- Frequently Asked Questions

I saw a saree a few days back and I loved it. I want to place an order but am unable to find it.?

If you are unable to find a product, it is probably because the product is sold out and has been removed from the collections. Given the nature of handloom production, we find it difficult to comment on whether or when sold out products will be available again. We request you to only choose from available designs.

I saw a saree a few days back and I loved it. I want to place an order but it says sold out. When will it be available again?

Given the nature of handloom production, we find it difficult to comment on whether or when sold out products will be available again. We request you to only choose from available designs.

I like a saree from your collection. What is the material?

We have provided the fabric details of all the sarees in the Product Details section below the product images. We strongly recommend to read the product details before placing your order to make an informed decision.

Do you stitch blouses?

Blouse Stitching Services at Sanskriti Cuttack:

Thank you for considering Sanskriti Cuttack for your fashion needs, including blouse stitching. We understand that a well-fitted blouse is an essential component of a complete ensemble, and we’re delighted to offer our stitching services to enhance your shopping experience.

Professional Blouse Stitching: Yes, we do provide blouse stitching services to complement your chosen saree. Our team of skilled and experienced tailors ensures that each blouse is meticulously crafted to your specifications, ensuring a comfortable and stylish fit.

Stitching Fee: The cost for our blouse stitching service is 1000 INR per blouse. This fee covers the expertise of our tailors, the use of high-quality materials, and the attention to detail that we pour into every garment.

Customization Options: We understand that individual preferences vary, and we’re here to accommodate your unique style. During the stitching process, you’ll have the opportunity to customize elements such as neckline, sleeve length, back design, and more, allowing you to create a blouse that perfectly complements your saree and suits your taste.

How to Avail Blouse Stitching: To avail our blouse stitching service, Connect With us Via Whatsapp +917064531788

Contact Us for More Information: If you have any questions about our blouse stitching services or would like to inquire about the process, please feel free to contact our customer support team. We’re here to assist you in every step of your shopping journey.

We look forward to helping you create a stunning ensemble that reflects your individual style and showcases the elegance of Sanskriti Cuttack’s offerings.

Do the sarees come with a blouse piece?

We appreciate your interest in Sanskriti Cuttack’s exquisite saree collection. We understand the importance of complete ensembles and aim to provide you with the best possible information regarding our products.

Blouse Piece Inclusion: While not all of our sarees come with a blouse piece, we do offer a range of options that include blouse pieces as part of the set. To determine whether a particular saree includes a blouse piece, we recommend checking the product description or browsing through the product images provided on our website.

Comprehensive Product Details: At Sanskriti Cuttack, we strive to offer transparent and accurate product information to help you make informed decisions. The product description for each saree will clearly specify whether it includes a blouse piece or not. Additionally, our high-quality images showcase the saree and any accompanying items, ensuring that you have a comprehensive view of what you’re purchasing.

Mix and Match: If a saree you love does not come with a blouse piece, you have the freedom to explore our blouse collection and select a piece that complements your chosen saree. This allows you to curate a personalized ensemble that resonates with your unique style.

Contact Us for Assistance: If you have any questions about a specific saree or its accompanying items, our customer support team is here to help. You can reach out to us through the “Contact Us” section on our website, and we’ll be delighted to provide you with the information you need.

Thank you for considering Sanskriti Cuttack for your saree choices. We are committed to offering you a diverse and elegant collection that reflects the rich heritage and cultural essence we hold dear.

Can I return/ exchange the product if I do not like it?

At Sanskriti Cuttack, we prioritize the quality and satisfaction of our valued customers. We understand that choosing the right product is important to you. Therefore, we strive to ensure that our products meet the highest standards of quality and craftsmanship.

Return/Exchange Policy: While we do not typically offer returns or exchanges for products based on personal preferences, we do provide the option for returns or exchanges in the event that you receive a damaged or defective product. If you receive an item that is damaged or not up to our quality standards, please contact our customer support team within 7 days of receiving your order.

Quality Assurance: Our team takes every precaution to ensure that the products you receive are in impeccable condition. From careful selection to rigorous quality checks, we aim to deliver products that exemplify the excellence and uniqueness of the Sanskriti Cuttack brand.

Exceptional Service: If you encounter any issues with your order, we encourage you to get in touch with our customer support team. They are here to assist you and address any concerns you may have. Your satisfaction is our priority, and we are committed to providing you with exceptional service.

Contact Us: If you believe that the product you received is damaged or defective, please reach out to us through our “Contact Us” page on our official website. Our dedicated team will guide you through the process of initiating a return or exchange and ensure that your concern is resolved promptly.

While our general policy may not include returns or exchanges for personal reasons, we are here to make sure that you have a positive experience with Sanskriti Cuttack. Thank you for choosing us for your fashion and lifestyle needs.