We offer worldwide shipping for all our products. Please note that we do not offer cash on delivery as a payment option. If you have any questions or need assistance, please feel free to contact us via WhatsApp at +917064531788. We will be happy to assist you in any way we can.

Welcome to Sanskriti Cuttack! Our commitment to providing you with a seamless and delightful shopping experience is reflected in our Shipping and Return Policy. We ensure that the products you order are delivered to you in excellent condition and a timely manner. Please review the following information to understand our shipping and return procedures.

Shipping Information

  1. Processing and Dispatch Time: We strive to process and dispatch your order within 2 to 3 business days. Once dispatched, your order will usually take 7 to 10 business days to reach its destination within India. For international destinations, delivery times may vary.

  2. Shipping Charges: For delivery addresses within India, a flat rate shipping charge will be added to your order. We regret to inform you that Cash on Delivery (COD) is not currently available.

  3. International Shipping: We offer international shipping to various countries. Shipping rates are calculated at checkout based on your product selection and country of destination. Please note that any applicable tax/custom duties are the responsibility of the customer.

  4. Customer Assistance: For any questions or concerns, feel free to contact us via WhatsApp at +917064531788. We’re here to assist you.

Return Policy

  1. Customer Satisfaction: At Sanskriti Cuttack, we are dedicated to building trust and strong relationships with our customers. While we are confident you’ll love our products, we understand that returns might be necessary in some cases.

  2. Return Window: We accept return or exchange requests made within 2 days of delivery, provided the item is significantly damaged or incorrect.

  3. Return Procedure: If you need to return an item, kindly bear the return shipment cost and ensure secure packaging to prevent damage during transit. Notify us of the tracking number and obtain prior confirmation before returning.

  4. Exclusions: Washed, used, or ironed garments cannot be returned or exchanged. Limited period offers or product-specific discounts may not be applicable at the time of return.

  5. Eligibility: Unstitched garments like sarees, stoles, and dupattas are eligible for return or exchange, while sari blouse pieces cannot be exchanged or returned.

  6. Return Request: Initiate your return or exchange request by emailing sanskriticuttack@gmail.com within 48 hours of receiving your shipment. If the merchandise is damaged, provide a photo along with your request.

  7. Authorization and Process: Upon receipt of your request, we’ll assess it and provide an authorization for return or exchange within 2 working days. Courier the product back to the provided address within 7 days of receiving the authorization.

  8. Condition and Processing: The returned/exchanged product must be in unused condition, with original bill and tags intact. We aim to process returns/exchanges within 7 days. Damaged, defective, or incorrect items will be fully refunded.

  9. Refund Options: Refunds may be issued in the form of store credits or back to your original credit/debit card. Please note that return shipping charges and a stocking fee might apply in certain cases.

Cancellation Policy

If you receive a faulty product, please notify us via WhatsApp within the same day of delivery, and we’ll assist you with a return or refund request.

Tracking Your Order

We will provide you with a tracking code to monitor the shipment progress.

Thank you for choosing Sanskriti Cuttack. We look forward to providing you with exceptional service and products.